usability

Understanding user needs and meeting those needs is critical to building services for your students. However, too often we talk about usability testing, analytics and other methods of assessing user needs without connecting them to existing goals, processes, and services. Often we use usability as code for improving the website, but feedback from students can inform everything from how they access online resources to whether they are learning what they need in legal research classes.

Slides: 

Data Handout.docx