decision making

Connecting the Dots: Improving user experience through continuous feedback and action

Speaker(s): 
Jordan Jefferson, Deborah Schander, Jason Eiseman, Katie Brown

Understanding user needs and meeting those needs is critical to building services for your students. However, too often we talk about usability testing, analytics and other methods of assessing user needs without connecting them to existing goals, processes, and services. Often we use usability as code for improving the website, but feedback from students can inform everything from how they access online resources to whether they are learning what they need in legal research classes.

 

Slides: 
application/vnd.openxmlformats-officedocument.wordprocessingml.document iconData Handout.docx

Schedule info

Time slot: 
19 June 14:30 - 15:30
Room: 
WCC 2019

Teaching the Technology of Choice

Speaker(s): 
Marc Lauritsen

Choice making is a pervasive aspect of most forms of legal work. It’s central to case strategy, client counseling, advocacy, negotiation, document drafting, and adjudication. Yet law school courses rarely thematize it.
Humans evolved in environments that didn’t afford the luxury of many complex choices. Our ‘original equipment’ for decision making is not up to today’s realities. Brains run a quite buggy stack of software. Dozens of cognitive biases that afflict us have been documented. It’s a miracle we ever make good decisions.

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