Presenter(s):
Syd Beckman, Lincoln Memorial University Duncan School of Law
Becky Mangum, Duke University School of Law
Kristina Niedringhaus, Georgia State University College of Law
Jim Epting, University of South Carolina School of Law
Hiroki Nishiyama, Duke University School of Law
This panel with be conducted interactively with administrators, faculty, librarians and staff discussing how technology at different levels inpacts our institutions and drives the need for support. As laptops become standard, tablets move into the mainstream and faculty, staff and students with mixed knowledge and experiences with technology become more prevalent, the challenges facing IT support grow and change. Two critical tasks become important. Providing quality support and assessing those services in a manner that leads to improvement.