intake

First Resort: Building a smart intake and referral system at DC Public Library

Speaker(s): 

The constellation of social service and legal aid organizations, each already facing operational strain, are insufficiently interconnected to form a coherent safety net. For clients, even those assisted by existing social workers and agencies, this means that every additional service needed is a foray into the unknown, as there is scant capacity to get a rigorous sense of the quality and appropriateness of the referral being made.

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