The administration of exam software involves much behind the scene work usually handled by different departments. Often these departments may not be fully aware of what the other departments do. Let's look under the hood and see what is going on with this process.
Students need to be entered into the system, notified to download the software, trained on installing and using it and assisted with problems before, during, and after the exam. Faculty need assistance in getting exams to the proper people in time to be available. Registrar and administrators need to set the exam times and locations, print the completed exams and deliver them to faculty.
We will look at the workflows used by varous institutions and compare who gives a lot of assistance, who gives less and look at ways some people would like to offer more, or less than what they are currently offering. The presenters use Examsoft, but the policies should be applicable to all programs.
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